Return & Refund Policy

At Lanphen, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have the right to return your order within 14 days of receiving the item, in accordance with EU consumer protection laws.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in its original packaging

• Proof of purchase is required

To start a return, please contact us at: Lanphen2@gmail.com

Customers are responsible for return shipping costs unless the item is defective or incorrect.

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Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 14 days and automatically applied to your original method of payment.

Shipping costs are non-refundable unless the return is due to our error.

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item so we can resolve the issue quickly.

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Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons. These will be clearly indicated on the product page.